Refund and Exchange Policy
Leen Wear Refund & Exchange Policy
Thank you for choosing Leen Wear. Whether you are ordering ready-to-wear or custom pieces, please review our policy before placing your order.
Custom-Made Items
No Refunds:
Since custom abayas are made according to your measurements and selected details, all custom orders are final and not eligible for refund or exchange.
Alterations:
Minor alterations may be requested within 3 days of receiving the item depending on the case.
Defective Items:
If you receive an item with a defect, you must contact us within 48 hours with photos for review. Repair may be offered if applicable.
Order Accuracy:
Customers must ensure all measurements, colors, and design details are correct before confirming the order.
Ready-Made Items
Exchange:
Exchange is only accepted within 3 days if the item is unused and in original condition.
No Refunds:
Refunds are not available for change of mind, dislike of color, or personal preference.
Important Notes
• By placing an order, you agree to our store policy.
• We do not accept returns or exchanges based on personal expectations or change of mind.
• Slight color variations may occur due to lighting and screen displays.
• Leen Wear is not responsible for incorrect measurements provided by the customer.
• Policies may be updated without prior notice. Customers are encouraged to review the policy regularly.